When will a specific item be restocked?
We usually don't have restock information until items arrive, if they are restocked at all. We like to keep the flow of new merchandise constantly coming in, therefore, restocks are sometimes not available.
How can I contact us?
We reply to emails with 24 hours. Keep in mind we are not open on weekends or holidays and any emails sent during that time will not be answered until Monday or the following business day.
Contact info:
info@shoptrob.com
I received an item and it's damaged
In the event that you do receive something damaged, please contact us immediately within 24 hours, via email info@shoptrob.com so our customer service team can help you get that resolved as soon as possible! Your satisfaction is important to us so we will do whatever we can to assist. Please do not send any item back that is damaged as we will not accept it without prior notification.
Why am I being charged Sales Tax on an online order?
In 2021 many states across the nation passed laws requiring online retailers to collect sales tax. We are expected to comply with these laws and collect the appropriate tax for each state the order is purchased from even if we do not have a physical storefront in that state.